Privacy Policy

Privacy Policy Last Updated: 24 May 2026 Aarogyama respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you access our website, platform, counselling services, and related offerings (“Services”). By accessing or using Aarogyama, you consent to the practices described in this Privacy Policy. 1. Consent By using the Platform, registering an account, booking a session, communicating with Aarogyama, or providing personal information, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy and applicable Indian laws. You may withdraw your consent at any time by contacting us at: help.aayogyama@gmail.com Withdrawal of consent may affect our ability to provide certain Services or access to the Platform. 2. Information We Collect Depending on your interaction with Aarogyama, we may collect the following categories of information: full name; email address; phone number; date of birth; gender; billing and payment information; appointment history; communication records; wellness-related information shared voluntarily; assessment responses; technical and device information; IP address and browser details; cookies and usage analytics. We only collect information reasonably necessary for providing Services, improving user experience, ensuring platform security, and complying with applicable legal obligations. Aarogyama does not intentionally collect sensitive identification documents such as Aadhaar, PAN, Passport, or similar government identification unless specifically required by law or for compliance purposes. 3. Use of Information Your information may be used for purposes including: creating and managing user accounts; scheduling and conducting sessions; connecting users with Therapists; customer support and communication; payment processing and billing; service improvement and analytics; security monitoring and fraud prevention; compliance with legal obligations; sending service-related notifications; platform administration and troubleshooting. Aarogyama does not sell personal information to third parties. 4. Wellness & Health Information Certain information voluntarily shared by you during counselling, assessments, consultations, or communication with Therapists may include emotional, behavioural, psychological, or wellness-related information. Such information is collected solely for: providing counselling and wellness services; improving therapeutic support; ensuring continuity of care; maintaining service quality. Access to such information is restricted to authorized personnel, relevant Therapists, and service providers who require access for legitimate operational purposes. 5. Confidentiality Aarogyama and associated Therapists maintain confidentiality of user information shared during counselling or consultations, subject to applicable legal and ethical obligations. Confidentiality may be breached where disclosure is reasonably necessary: to prevent serious harm to self or others; to comply with court orders or legal obligations; to report abuse or unlawful activity where mandated; to protect public safety; or where disclosure is otherwise required under law. Except as stated above, information shall not be disclosed without user consent. 6. Data Retention Aarogyama retains information only for as long as reasonably necessary for: providing Services; maintaining records; legal and regulatory compliance; dispute resolution; enforcement of agreements; business and operational purposes. Certain information may continue to exist in backup systems, archived records, or legal retention systems even after deletion requests. 7. Cookies & Analytics Aarogyama may use cookies, analytics tools, and similar technologies to: improve user experience; remember preferences; analyse website usage; enhance functionality and performance; maintain platform security. Users may disable cookies through browser settings; however, certain Platform features may not function properly thereafter. 8. Third-Party Services Aarogyama may use third-party service providers including payment gateways, analytics providers, communication tools, cloud hosting providers, and scheduling platforms. Such third parties may process limited information solely for operational purposes and are expected to maintain reasonable confidentiality and security standards. Aarogyama is not responsible for the independent privacy practices of third-party websites or services. 9. Data Security Aarogyama implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no online platform, server, transmission method, or electronic storage system can be guaranteed to be completely secure. Users acknowledge and accept such inherent risks. Aarogyama strongly discourages users from sharing highly sensitive personal information in publicly accessible areas of the Platform. 10. Session Recording Aarogyama does not record counselling sessions unless: required for operational purposes; necessary under applicable law; or explicit prior consent has been obtained. Users are prohibited from recording sessions without prior written permission from Aarogyama and the concerned Therapist. 11. Rights of Users Subject to applicable law, users may request: access to their information; correction of inaccurate information; withdrawal of consent; deletion of certain information; restriction of processing where applicable. Requests may be submitted by contacting: help.aayogyama@gmail.com 12. Minors Aarogyama Services are intended for users aged 18 years or older. Services for minors may only be availed under the supervision and consent of a lawful parent or guardian. 13. Changes to Privacy Policy Aarogyama reserves the right to modify this Privacy Policy at any time. Updated versions shall become effective immediately upon publication on the Platform. Continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy. 14. Governing Law & Jurisdiction This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India. 15. Grievance Officer For privacy-related concerns, grievances, or data-related requests, please contact: Aarogyama Email: help.aayogyama@gmail.com Phone: +91-8287776689