Terms & Conditions

Terms & Conditions Last Updated: 24 May 2026 Welcome to Aarogyama. These Terms & Conditions (“Terms”) govern your access to and use of the Aarogyama website, online platforms, counselling sessions, wellness services, content, and related services (collectively, the “Platform” or “Services”). By accessing, browsing, registering on, or using the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Platform immediately. 1. Definitions For the purpose of these Terms: “Aarogyama”, “Company”, “we”, “our”, or “us” refers to Aarogyama and its affiliates, representatives, employees, contractors, and authorised service providers. “User”, “Client”, “you”, or “your” means any person accessing or using the Platform or Services. “Therapist”, “Counsellor”, “Psychologist”, “Coach”, “Wellness Professional”, “Consultant”, or similar terminology refers to independent professionals offering services through the Platform. “Platform” refers to the Aarogyama website, applications, communication systems, and associated services. “Services” include counselling, therapy, wellness consultations, coaching, assessments, workshops, educational programs, webinars, and related wellness services offered online or offline. “Session” means any scheduled interaction between a User and a Therapist through video, audio, chat, telephone, or in-person consultation. 2. Nature of Platform Aarogyama is a technology-enabled wellness and counselling platform that facilitates connections between Users and independent Therapists. Aarogyama: does not operate as a hospital, psychiatric institution, emergency service, or medical establishment; does not guarantee outcomes from any counselling or wellness service; does not independently practice medicine, psychiatry, psychotherapy, or clinical diagnosis unless expressly stated under applicable law. Therapists using the Platform are independent professionals and are solely responsible for: their qualifications, licenses, certifications, professional conduct, clinical judgment, advice, treatment approaches, and compliance with applicable laws and professional standards. Nothing in these Terms shall be interpreted as creating an employer-employee relationship, partnership, or agency relationship between Aarogyama and any Therapist. 3. Emergency Disclaimer The Platform is NOT suitable for: suicidal thoughts, self-harm risks, psychiatric emergencies, medical emergencies, violent behaviour, abuse emergencies, or situations requiring immediate intervention. If you believe you may harm yourself or others, or are facing a medical or psychiatric emergency, immediately: contact emergency services, visit the nearest hospital, contact a licensed psychiatrist, or seek immediate in-person medical assistance. Aarogyama does not provide crisis intervention or emergency response services. 4. Eligibility You may use the Platform only if: you are at least 18 years old; and competent to enter into a legally binding agreement under the Indian Contract Act, 1872. If Services are being booked for a minor: the parent or lawful guardian must provide consent; the parent/guardian accepts full responsibility for compliance with these Terms; Aarogyama may request proof of guardianship or consent at any time. 5. User Account & Registration To access certain Services, you may be required to create an account. You agree that: all information provided by you shall be accurate, complete, and updated; you are solely responsible for maintaining confidentiality of login credentials; you shall not impersonate another person; you shall not create fake accounts; you shall not share your account access with unauthorized persons. Aarogyama reserves the right to: suspend, restrict, or permanently terminate accounts without prior notice if any violation, misuse, fraud, abusive conduct, or suspicious activity is detected. 6. Scope of Services Services available on the Platform may include: individual counselling, couples counselling, family counselling, child counselling, stress management, wellness coaching, relationship counselling, emotional wellness support, assessments, workshops, educational programs, corporate wellness programs, online or offline consultations. Services are intended for wellness, emotional support, psychoeducation, and counselling purposes only unless explicitly stated otherwise. The Platform does not guarantee: recovery, improvement, compatibility with a Therapist, specific therapeutic outcomes, or uninterrupted availability of Services. 7. User Responsibilities You agree: to provide truthful and accurate information; to behave respectfully with Therapists and staff; not to record Sessions without explicit written consent; not to misuse, abuse, threaten, harass, stalk, intimidate, or defame any person through the Platform; not to upload malicious software, harmful content, or unlawful material; not to violate any applicable law; not to use the Platform for fraudulent or commercial exploitation purposes. Aarogyama reserves the right to remove content, terminate accounts, or report unlawful conduct to authorities where necessary. 8. Consent to Online Counselling By using the Platform, you acknowledge and consent that: online counselling has limitations compared to in-person consultations; technology disruptions may occur; confidentiality risks inherent to internet communication may exist despite reasonable safeguards; counselling outcomes vary from person to person; you voluntarily choose to participate in online sessions. You understand that no guarantee is made regarding therapeutic outcomes. 9. Third-Party Links & Services The Platform may contain links to third-party websites, tools, or services. Aarogyama: does not control such third-party platforms; does not endorse third-party content; is not responsible for accuracy, legality, security, or reliability of third-party services. Your use of third-party services shall be entirely at your own risk. 10. Prohibited Activities Users shall not: violate laws; infringe intellectual property rights; attempt unauthorized access to systems; interfere with Platform functionality; distribute malware; misuse Therapist information; solicit Therapists outside the Platform for commercial purposes; engage in abusive or discriminatory behaviour. Any such conduct may result in: suspension, legal action, reporting to authorities, or permanent banning from the Platform. 11. Intellectual Property All content on the Platform, including: text, logos, graphics, branding, videos, designs, software, website structure, trademarks, and proprietary materials are owned by or licensed to Aarogyama and protected under applicable intellectual property laws. You may not: reproduce, copy, distribute, modify, reverse engineer, commercially exploit, or publicly display any content without prior written permission from Aarogyama. 12. Disclaimer of Warranties The Platform and Services are provided on an “as is” and “as available” basis. To the maximum extent permitted under applicable law, Aarogyama disclaims all warranties, express or implied, including: fitness for a particular purpose, uninterrupted availability, accuracy, reliability, non-infringement, or suitability of Services. Users acknowledge that: counselling and wellness services involve subjective outcomes; results may vary between individuals; Aarogyama does not guarantee any particular result or improvement. 13. Limitation of Liability To the maximum extent permitted under applicable law: Aarogyama shall not be liable for indirect, incidental, special, punitive, or consequential damages; Aarogyama shall not be liable for emotional distress, loss of data, loss of profits, interruption of business, or dissatisfaction with Services; Aarogyama’s aggregate liability shall not exceed the amount paid by the User to Aarogyama for Services during the three (3) months preceding the claim. Users acknowledge that: therapeutic outcomes cannot be guaranteed; Therapists exercise independent professional judgment; Aarogyama only facilitates access to Services. 14. Indemnity You agree to indemnify and hold harmless Aarogyama, its directors, employees, affiliates, consultants, contractors, and representatives against any claims, liabilities, damages, losses, costs, or legal expenses arising from: your misuse of the Platform; violation of these Terms; unlawful conduct; infringement of third-party rights; or disputes between you and a Therapist. 15. Suspension & Termination Aarogyama may suspend or terminate your access to the Platform immediately without notice if: you violate these Terms; engage in abusive conduct; misuse Services; create legal risk for the Company; or compromise the safety of others. Termination shall not affect accrued rights or liabilities. 16. Force Majeure Aarogyama shall not be liable for delays, interruptions, or failure in performance caused by events beyond reasonable control, including: natural disasters, internet outages, cyberattacks, pandemics, government restrictions, strikes, technical failures, or acts of God. 17. Changes to Terms Aarogyama reserves the right to modify these Terms at any time. Updated Terms shall become effective upon publication on the Platform. Continued use of the Platform after updates constitutes acceptance of revised Terms. 18. Governing Law & Jurisdiction These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from use of the Platform shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal, India. 19. Grievance Officer In accordance with applicable Indian laws, grievances may be addressed to: Grievance Officer Aarogyama Email: help.aayogyama@gmail.com Aarogyama shall make reasonable efforts to respond within the timelines prescribed under applicable law. 20. Contact Information Aarogyama Phone: +91-8287776689 Email: help.aayogyama@gmail.com 21. Acceptance By accessing or using the Platform, you confirm that: you have read these Terms; understood them; and agree to be legally bound by them.